Dear Internet Forums

I never thought this would happen to me.

Me: Helpdesk, how may I help you?
Client: When I hit the submit button, I get a "Page Cannot Be Displayed" message.
Me: Okay, sir, can you reach <URL in our subdomain>?
Client: No. No, I can't.
Me: Okay, how about <URL not in our subdomain>?
Client: Nope, can't get there either. Oh, I can't get to Google.
Me: Perhaps your Internet connection is down?
Client: Oh, okay. Also, the lights are off in my building and I'm using a laptop on battery. Do you think that might have something to do with it?